AI Event Registration Chatbot
Context & Pain points
The client wanted to improve its AI chatbot so users could register events more quickly.
Client Objective
Help staff create event records through natural conversation, reducing data entry errors and speeding up processing, with the flexibility to extend the tool to event organizers.
Solution
• We used AI to integrate and analyze user-entered data.
• We designed prompts and conversational flows for the chatbot.
• We standardized input data so the system could accurately recognize event names, dates and times, venues, seating layouts and other registration details.
• We evaluated prompts and AI responses over multiple rounds and tested a range of real-world scenarios to improve accuracy, reduce input errors and strengthen system stability.
Challenge
• Working with new AI technologies required research expertise and substantial time for investigation.
• AI development and testing called for a different approach from conventional software projects.
How We Solved It
• We studied official AI documentation and validated ideas through proofs of concept.
• We built a dedicated AI development and validation environment to compare approaches before applying them to the project.
• We standardized data processing, built an embedding workflow and managed data in ChromaDB to improve response accuracy.
• We tested continuously, refined prompts and evaluated response quality against real data.
Scope
- Offshore development
- High-level design review
- Implementation
- Unit testing
- Integration testing
- Integration testing support
- Code review
- Test scenario review
- Bug fixes
- Operational support during development
System Features
- Conversational event registration
- Event data extraction and standardization
- Input confirmation
- Registration data storage
Outcome
• The AI event registration chatbot was delivered in line with the client's requirements.
• The team gained hands-on expertise in new AI technologies and established a process framework that can be reused on other projects.
Testimonials
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