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Event Ticketing System

Client: Japanese event ticketing company
Duration: About 1 year across multiple phases
Team Size: Approximately 80 man/month Offshore development team comprising a project manager, bridge engineers, developers and testers
Technology: Java, Spring Boot

Context & Pain points

• The client needed to upgrade and expand its ticketing system to manage events, seating layouts and ticket sales conditions, while improving day-to-day operations.

• With interconnected screens and complex business processes, accuracy was essential.

Client Objective

Improve ticket sales and seat management workflows within the existing system.

Solution

• Fenix helped analyze requirements and proposed process improvements to identify potential issues early in the design stage.

• For screens with complex business logic, we documented the impact of changes, standardized coding practices and strengthened peer reviews to limit the spread of defects to related modules.

• Our team also assessed the wider impact of changes and proposed a phased rollout to reduce release risks.

• During integration testing, we helped the client respond promptly to questions and resolve defects.

Challenge

• Ticket sales and seat management involved complex business rules.
• Workflows changed between project phases.
• Screens connected to multiple modules created a risk of changes affecting other functions.
• Screens with complex business logic generated a high volume of defects.

How We Solved It

• We introduced a staged review process: internal review, expert review, then client review.

• Bridge engineers worked closely with the Japanese client to clarify requirements.

• We investigated the root causes of critical defects.

• Root-cause findings informed our response, with priority given to team members who understood the business domain.

• We standardized coding practices and the development process.

Scope

Offshore development
High-level design review
Detailed design
Implementation
Unit testing
Integration testing
Integration testing support
Code review
Test scenario review
Bug fixes
Operational support during development

System Features

Event information management
Venue layout management
Seat pattern configuration
Purchase and sales seat type configuration
Payment-condition and sales-fee management
Batch processing and asynchronous processing for applicable functions
Master data management for events and ticket sales

Outcome

• The team delivered multiple features as planned across successive phases.
• The client continued to entrust later development phases to the offshore team, reflecting its confidence in the partnership.