Cloud Phone System
Context & Pain points
The client's existing phone application was expensive to operate and limited the number of calls that could be handled each day.
Client Objective
Build a cloud phone system that fits existing workflows, reduces manual work and operates reliably.
Solution
We implemented a new phone system with no limit on call volume, automatic call recording and real-time synchronization of call logs with the administration system.
Challenge
The team needed to clarify business requirements, maintain consistent data, and limit the impact on related features throughout development.
How We Solved It
• We worked closely with the client to clarify requirements and agree on the implementation approach.
• We broke the work into smaller, manageable tasks.
• Reviews and testing at each stage helped us identify issues early.
Scope
- Requirements analysis
- Design
- Development
- Unit testing
- Integration testing
- Bug fixes
- Deployment support
System Features
- Call management
- Call routing and forwarding
- User and phone-number management
- Call history and recording
- Operational reporting
Outcome
• The number of calls handled successfully increased by 30%.
• Phone system operating costs fell by 80%.
Testimonials
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