ERP Enhancement for an Education Business
Context & Pain points
• Student registration, class administration and tuition package management were handled manually. This made it easy for used and remaining lesson hours to fall out of sync, creating a risk of lost revenue and a poor payment experience for students.
• The client also struggled to manage and extract the data needed for strategic planning, campaigns and upselling.
Client Objective
• Use ERP to streamline student registration and class management, supporting revenue growth.
• In the 2026 enhancement phase, automate the entire tuition package lifecycle—from registration and lesson-hour tracking to renewals and email notifications—to reduce errors and provide both students and staff with greater visibility into each package.
Solution
• Fenix developed an ERP system integrating class management, lesson scheduling, and staff payroll, alongside an e-commerce website for course sales.
• During the tuition package enhancement phase, our team built a comprehensive management module.
• The system automatically tracks lesson hours used, prevents bookings that exceed the remaining balance, and sends email notifications at key stages, including registration, usage, approaching expiry, and renewal.
• Staff can monitor package status and export reports through the administration portal.
• Students can view their package details and request renewals through an easy-to-use Personal Plan page in the customer portal.
• We redesigned the interface in line with updated UI/UX standards, with support for both English and Japanese.
Challenge
The team needed to clarify business requirements, maintain consistent data, and limit the impact on related features throughout development.
How We Solved It
• Fenix stayed in close contact with the client to make sure the requirements were fully understood.
• The project was delivered in manageable phases to keep the work organized and easier to control.
• Reviews and testing were carried out at each stage to identify issues early.
Scope
- Solution proposal
- Offshore development
- High-level design
- Implementation
- Unit testing
- Integration testing
- Bug fixes
- Release deployment
System Features
- English and Japanese language support
- Class list management, lesson scheduling and staff payroll
- Course sales website with integrated payments
- Administration and personal portals
- Automated email delivery
- Automatic classroom and floor allocation
- Faster page loading
- Server-side search and filtering
- Group class management, including filters, promotions and hidden classes
Outcome
Revenue from classes increased by 30%.
Testimonials
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