Ticketing System Migration to the Web
Context & Pain points
The client wanted to move its ticketing system from a desktop application to the web to accommodate a growing user base.
Client Objective
Move the existing ticketing system to the web, improve scalability and maintain reliable operation.
Solution
• We reviewed the existing system to understand how each function worked.
• Based on that, we moved the required features to the web application while keeping all existing business requirements intact.
Challenge
• The team first needed to clarify the business requirements.
• Data consistency also had to be maintained throughout the system.
• At the same time, we had to minimize the impact on related features during development.
How We Solved It
• Fenix stayed in close contact with the client to make sure the requirements were fully understood.
• The project was delivered in manageable phases to keep the work organized and easier to control.
• Reviews and testing were carried out at each stage to identify issues early.
Scope
- Requirements analysis
- Design
- Development
- Unit testing
- Integration testing
- Bug fixes
- Deployment support
System Features
- Ticket and event management
- Web-based ticket registration and booking
- User management
- Payments
- Transaction status and history management
Outcome
• The legacy desktop system was migrated to a modern, robust web application with reliable operation.
• System performance improved by 20%.
Testimonials
Hear from the clients who have worked with Fenix throughout their projects.
Our Work
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